Collective Crown Studio Client Policy

Appointments & Grace Period
All services are by appointment only. Please arrive on time — a 15-minute grace period is allowed. Arrivals after 15 minutes will require rescheduling to ensure quality service for all clients.

Deposits
Every appointment requires a $25 deposit, which will be applied toward your service at checkout. No deposit, no appointment.

Cancellations & Rescheduling

  • Reschedule: Please provide at least 48 hours’ notice to reschedule without penalty.

  • Late Cancellations: Cancellations made within 24 hours of your appointment will result in forfeiture of your deposit.

  • No-Shows: Missed appointments or cancellations without proper notice will be recorded in your history, and you will be required to pay 50% of the original service before being allowed to rebook.

Hair Extensions
All hair extensions are non-refundable. Deposits for hair extensions will be applied to your service, but once purchased or installed, extensions cannot be returned or refunded.

Service Satisfaction
Your satisfaction is important. If you are unsatisfied with your service, please notify Collective Crown Studio within 7 days of your appointment. This allows time to address any concerns and provide a resolution, whether it be an adjustment, consultation, or guidance for at-home care.

Payment
Full payment is required at the end of each service. We accept cash, major credit cards, and digital payments.

Late Arrivals
If you arrive late (beyond the 15-minute grace period), your appointment may need to be rescheduled, or your service may be shortened.

Hair Care & Maintenance
To maintain results from treatments like hair extensions, Keratin Complex, or Brazilian Blowouts, please follow the aftercare instructions provided. Collective Crown Studio is not responsible for damage resulting from improper care.

Privacy & Personalized Experience
As a private solo salon suite, every appointment is one-on-one. Enjoy a luxury, personalized experience in a welcoming, multicultural environment where all hair textures are celebrated.